Gearing up retail for the digital age of shopping
What we do
SATO delivers systems for retailers to provide smart shopping experiences which contribute to smart living for consumers. Through our solutions we aim to contribute to the building of a “smart community” for a sustainable world.
From supermarkets to general merchandise and apparel stores, we help retailers streamline workflows and have more control over their operations. They could cater to shoppers with new, convenient shopping experiences like easy curbside pickup. Our click-and-collect system allows shoppers to have minimal contact with other shoppers, which is a must in the new normal. SATO markdown solutions can make the tedious task of rolling out discounts faster, easier and more secure for operational efficiency and peace of mind.
Solutions
- Click & collect system for curbside pickups
- Markdown labeling of items to reduce food waste
- SATO-designed RFID tags for optimal reads in any usage scenario
Testimonials
Supermarkets
-
Implement contactless temperature check-ins with secure record-keeping.
Temperature check (for workplaces)
Challenges
- Thorough safety measures needed, starting from point of entry
- Temperature screening and data collection managed manually
- No real-time reporting of individuals with at-risk temperatures
-
Solution
Take and automatically store temperature readings for staff and visitors as they enter, issuing them with label-based entry passes if necessary.
- Detect symptoms to help reduce virus transmission
- Provide assurance with labels that can serve as proof of normal temperature
- *Not available in South America.
- *For other countries/regions, please contact your nearest SATO office to find out more.
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Prepack deli/bakery items and label them individually for sale.
Deli & bakery labels
Challenges
- Hygiene risks with traditional style of selling premade foods
- Need to follow labeling regulations if switching to prepacked format
-
Solution
Help deli & bakery departments easily print labels with ingredient, allergen, price and other information to sell their products in individual packages.
- Intuitive printing with easy-to-use label printer
- Printer can also print weight data by connecting to weighing scales
- Printer compatible with linerless labels that allow greater productivity
- *Availability varies by country/region. Please contact your nearest SATO office for more information.
-
Seal food deliveries with anti-tamper labels.
Tamper-evident labels
Challenges
- Reported cases of food pilfering by delivery drivers
- Customer concerns over the security and quality of their food orders
-
Solution
Provide reassurance that each order has remained untouched in transit via labels that separate into pieces to indicate tampering when peeled.
- Simple labels to prevent food tampering during delivery
- No changes needed to existing workflows and operations
- Can also be printed with timestamp, allergen, and other variable information
- *Availability varies by country/region. Please contact your nearest SATO office for more information.
-
Use stickers to help customers practice safe distancing.
Floor marking
Challenges
- Inadequate safety precautions in stores
- Close proximity between customers, especially at checkouts
-
Solution
Clearly mark out distance required for social distancing to get customers in line without standing too close to one another.
- Floor stickers that can be rolled out quickly and easily
- Durable for use in high footfall areas
- Provide visual cues on where to queue for safe customer spacing
- *Availability varies by country/region. Please contact your nearest SATO office for more information.
-
Streamline picking operations to support online shopping and social distancing.
Click & Collect (order picking)
Challenges
- Order picking not efficient enough
- Order preparation prone to errors
-
Solution
Guide workers to their pick location via visual aids/instructions on printer display and prevent errors with the scanning of picked items for on-the-spot verification.
- Make picking work easier and more accurate
- Offer on-the-go convenience with battery-operated printers
- *Availability varies by country/region. Please contact your nearest SATO office for more information.
-
Improve satisfaction and safety for customers with click-and-collect service.
Click & Collect (order collection)
Challenges
- Congestion in stores
- Customers paying more and waiting longer for home delivery slots
-
Solution
Enable shoppers to purchase items online and pick them up at their chosen store, reducing any in-store browsing or queuing time.
- Minimize interaction with staff and other customers to keep everyone safe
- Ease pressure on home deliveries
- Scan order and customer barcodes to verify and hand over items correctly
- Suitable for even budget-conscious retailers
- *Availability varies by country/region. Please contact your nearest SATO office for more information.
-
Admit only a safe number of customers at any one time.
Visitor capacity management
Challenges
- Congestion in stores
- People counting at entrance and exit doors done manually
-
Solution
Track ins and outs to monitor store occupancy levels in real time and limit customer access during busy periods.
- Accurate and labor-efficient
- Ensure stores do not exceed maximum capacity for effective social distancing
- Also support section-specific occupancy tracking within store
- *Availability varies by country/region. Please contact your nearest SATO office for more information.
-
Improve safety for customers and staff with click-and-return service.
Self-return
Challenges
- Extra care needed to handle in-store returns safely amid social distancing
- Concerns over releasing returned items immediately back to sales floors
-
Solution
Enable shoppers to initiate returns online and drop them off at dedicated stations in stores without physical interaction.
- Smooth and contactless customer experience
- Save shipping and other costs for processing returns
- Facilitate the quarantining of items based on their date of return
- *Availability varies by country/region. Please contact your nearest SATO office for more information.
-
Eliminate physical waiting lines via take-a-number systems.
Queue management
Challenges
- Inadequate safety precautions in stores
- Congestion at checkouts, deli counters, fitting rooms, and service desks
-
Solution
Let customers take a number and wait to be called while keeping a safe distance from others.
- Easy to install
- Disperse crowds that tend to form at waiting points
- Assure customers their turn without the need to stand in queues
- *Offered only by SATO America (see link)
-
Keep workers safely distanced and printer operations running stably.
Cloud-based support services
Challenges
- Cautious about admitting external technicians to sites due to virus fears
- Workers touch printers too often for configuration or troubleshooting errors
- No business continuity plan to sustain printer operations during emergencies
-
Solution
Oversee printer operations 24-7 via a cloud network to minimize errors/downtime and speed up recovery through preventative maintenance and remote support, reducing reliance on on-site servicing by outside engineers.
- Use an online maintenance service to monitor printers remotely and replace printer parts before they wear down to ensure worker safety and operational stability
- Also use a cloud-based data management service to always provide printers with the latest labeling data
- *Availability varies by country/region. Please contact your nearest SATO office for more information.
FMCG, apparel and jewelry stores
-
Implement contactless temperature check-ins with secure record-keeping.
Temperature check (for workplaces)
Challenges
- Thorough safety measures needed, starting from point of entry
- Temperature screening and data collection managed manually
- No real-time reporting of individuals with at-risk temperatures
-
Solution
Take and automatically store temperature readings for staff and visitors as they enter, issuing them with label-based entry passes if necessary.
- Detect symptoms to help reduce virus transmission
- Provide assurance with labels that can serve as proof of normal temperature
- *Not available in South America.
- *For other countries/regions, please contact your nearest SATO office to find out more.
-
Implement contactless temperature screening to identify customers with fever.
Temperature check (for retail)
Challenges
- Risks of admitting infected customers to stores
-
Solution
Automatically capture customers’ temperatures at the door to prevent anyone unwell from entering the premises.
- Detect symptoms to help reduce virus transmission
- Minimize interaction between staff and customers to keep everyone safe
- *Not available in South America.
- *For other countries/regions, please contact your nearest SATO office to find out more.
-
Use stickers to help customers practice safe distancing.
Floor marking
Challenges
- Inadequate safety precautions in stores
- Close proximity between customers, especially at checkouts
-
Solution
Clearly mark out distance required for social distancing to get customers in line without standing too close to one another.
- Floor stickers that can be rolled out quickly and easily
- Durable for use in high footfall areas
- Provide visual cues on where to queue for safe customer spacing
- *Availability varies by country/region. Please contact your nearest SATO office for more information.
-
Admit only a safe number of customers at any one time.
Visitor capacity management
Challenges
- Congestion in stores
- People counting at entrance and exit doors done manually
-
Solution
Track ins and outs to monitor store occupancy levels in real time and limit customer access during busy periods.
- Accurate and labor-efficient
- Ensure stores do not exceed maximum capacity for effective social distancing
- Also support section-specific occupancy tracking within store
- *Availability varies by country/region. Please contact your nearest SATO office for more information.
-
Streamline picking operations to support online shopping and social distancing.
Click & Collect (order picking)
Challenges
- Order picking not efficient enough
- Order preparation prone to errors
-
Solution
Guide workers to their pick location via visual aids/instructions on printer display and prevent errors with the scanning of picked items for on-the-spot verification.
- Make picking work easier and more accurate
- Offer on-the-go convenience with battery-operated printers
- *Availability varies by country/region. Please contact your nearest SATO office for more information.
-
Improve satisfaction and safety for customers with click-and-collect service.
Click & Collect (order collection)
Challenges
- Congestion in stores
- Customers paying more and waiting longer for home delivery slots
-
Solution
Enable shoppers to purchase items online and pick them up at their chosen store, reducing any in-store browsing or queuing time.
- Minimize interaction with staff and other customers to keep everyone safe
- Ease pressure on home deliveries
- Scan order and customer barcodes to verify and hand over items correctly
- Suitable for even budget-conscious retailers
- *Availability varies by country/region. Please contact your nearest SATO office for more information.
-
Improve safety for customers and staff with click-and-return service.
Self-return
Challenges
- Extra care needed to handle in-store returns safely amid social distancing
- Concerns over releasing returned items immediately back to sales floors
-
Solution
Enable shoppers to initiate returns online and drop them off at dedicated stations in stores without physical interaction.
- Smooth and contactless customer experience
- Save shipping and other costs for processing returns
- Facilitate the quarantining of items based on their date of return
- *Availability varies by country/region. Please contact your nearest SATO office for more information.
-
Eliminate physical waiting lines via take-a-number systems.
Queue management
Challenges
- Inadequate safety precautions in stores
- Congestion at checkouts, deli counters, fitting rooms, and service desks
-
Solution
Let customers take a number and wait to be called while keeping a safe distance from others.
- Easy to install
- Disperse crowds that tend to form at waiting points
- Assure customers their turn without the need to stand in queues
- *Offered only by SATO America (see link)
-
Keep workers safely distanced and printer operations running stably.
Cloud-based support services
Challenges
- Cautious about admitting external technicians to sites due to virus fears
- Workers touch printers too often for configuration or troubleshooting errors
- No business continuity plan to sustain printer operations during emergencies
-
Solution
Oversee printer operations 24-7 via a cloud network to minimize errors/downtime and speed up recovery through preventative maintenance and remote support, reducing reliance on on-site servicing by outside engineers.
- Use an online maintenance service to monitor printers remotely and replace printer parts before they wear down to ensure worker safety and operational stability
- Also use a cloud-based data management service to always provide printers with the latest labeling data
- *Availability varies by country/region. Please contact your nearest SATO office for more information.
Suppliers, wholesalers and e-commerce logistics providers
-
Implement contactless temperature check-ins with secure record-keeping.
Temperature check (for workplaces)
Challenges
- Thorough safety measures needed, starting from point of entry
- Temperature screening and data collection managed manually
- No real-time reporting of individuals with at-risk temperatures
-
Solution
Take and automatically store temperature readings for staff and visitors as they enter, issuing them with label-based entry passes if necessary.
- Detect symptoms to help reduce virus transmission
- Provide assurance with labels that can serve as proof of normal temperature
- *Not available in South America.
- *For other countries/regions, please contact your nearest SATO office to find out more.
-
Use stickers to help customers practice safe distancing.
Floor marking
Challenges
- Inadequate safety precautions in stores
- Close proximity between customers, especially at checkouts
-
Solution
Clearly mark out distance required for social distancing to get customers in line without standing too close to one another.
- Floor stickers that can be rolled out quickly and easily
- Durable for use in high footfall areas
- Provide visual cues on where to queue for safe customer spacing
- *Availability varies by country/region. Please contact your nearest SATO office for more information.
-
Use stickers to promote practices that prevent infection.
Awareness-raising stickers
Challenges
- Inadequate safety precautions at workplaces
- Handwashing and other instructions not easy-to-understand for everyone
-
Solution
Put up stickers about infection prevention at highly visible areas such as entrances and restrooms to raise hygiene awareness in employees.
- Stickers to reinforce hygiene routines for a safe working environment
- Can be printed in standard layouts or designs original to customers
- Can also support images or texts in different languages to suit foreign workers
- *Availability varies by country/region. Please contact your nearest SATO office for more information.
-
Equip factory floors with printing capabilities for more speed and flexibility.
In-plant printing
Challenges
- Possible production disruptions due to long delivery lead time of labels/tags
- Risks of virus infection from labels/tags printed and supplied by service bureaus
-
Solution
Print price tags and brand labels within own plant facility to reduce reliance on external supply chains and ensure stable production.
- Print as and when needed, without ordering or storing excess ready-made labels/tags
- Same printer can be used for both normal and RFID labels/tags
- Cut time and costs spent on external procurement
- *Availability varies by country/region. Please contact your nearest SATO office for more information.
-
Introduce automation to reduce close physical contact between workers.
Auto-labeling & packing
Challenges
- Workers at risk when performing labeling or packing in close proximity
- Possible production disruptions when workers are affected by the virus outbreak
- Lower productivity as factories seek to operate safely with less manpower
-
Solution
Automate label printing/applying and carton forming/sealing operations to keep fewer workers on site and distance them more effectively.
- Use automation to help protect labor force
- Ensure stable production even with manpower limitations
- *Availability varies by country/region. Please contact your nearest SATO office for more information.
-
Save labor and keep workers safe with RFID technology.
RFID
Challenges
- Workers at risk when working in close proximity
- Possible production disruptions when workers are affected by the virus outbreak
- Lower productivity as factories seek to operate safely with less manpower
- Bottleneck in coping with high volumes of deliveries/returns amid e-commerce boom
-
Solution
Optimize operations using RFID to achieve accuracy and labor savings, reducing close physical contact between workers.
- Read a large number of RFID-tagged items simultaneously
- Cut time for scanning and processing goods, limiting worker exposure to infection risks
- Improve accuracy of inventory control
- *Availability varies by country/region. Please contact your nearest SATO office for more information.
-
Keep workers safely distanced and printer operations running stably.
Cloud-based support services
Challenges
- Cautious about admitting external technicians to sites due to virus fears
- Workers touch printers too often for configuration or troubleshooting errors
- No business continuity plan to sustain printer operations during emergencies
-
Solution
Oversee printer operations 24-7 via a cloud network to minimize errors/downtime and speed up recovery through preventative maintenance and remote support, reducing reliance on on-site servicing by outside engineers.
- Use an online maintenance service to monitor printers remotely and replace printer parts before they wear down to ensure worker safety and operational stability
- Also use a cloud-based data management service to always provide printers with the latest labeling data
- *Availability varies by country/region. Please contact your nearest SATO office for more information.
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